www.msw-modelle.com Scale Model + Diecast Models Shop, 1/50 Truck Models, Cranes and More. 可收集壓鑄模型
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Help and FAQ:

MSW-Models offers a wide range of model toys, collectibles, collector models, promotional models and model kits.

To find exactly the models you want in our catalog of nearly 10,000 models:
Select the criteria that must comply with the model in the Model Finder (left navigation). The more you select, better results will be displayed (less in numbers but more accurate matches).

Add the models you'll like to order to your shopping cart. From there you can continue to the "checkout".
For ordering and shipping, we'll of course need some personal information.
You can choose to log in as:
- Customer (already registered)
- New customer (become a registered user)
- Guest

  1. As a NEW CUSTOMER you create your individual user account with password-protected access.
    This has the advantage that every time you log in in the future, all your data required for ordering will already be available and you can place an order with just a few clicks.
  2. You should order as a GUEST if you want to order only once or as a trial without creating your own account.
    As a guest, no peronal data will be stored on our server and must be specified with each order.
  3. During the checkout process, you choose the shipping address and payment method. As a registered user your previous data will automatically be inserted.
  4. Before submitting your order, we summarize the details of your order on the page "Verification (Checkout 3/3)". Here you can also return to the steps payment or shipping to make any changes there or cancel the order process completely.

After you placed the order:

  1. You will receive an automatic order confirmation to your email.
    This is not a bill. Please recheck the information in this confirmation.
  2. When paying in advance you'll receive an email containing a PDF invoice after we verified that all items in your order are available for shipping. Please do NOT PAY before you received this invoice.
    Together with the delivery you'll receive a printed invoice for your records.
  3. When paying by debit or credit card, we will debit the amount when dispatching your package. You will receive your invoice with the delivery.

Did you forget your password?

No big deal - go to "Customer's Login" right below "My Account".
On the left beneath the login fields click on "reset password".
Enter your email address and we'll send you a new password by email.
Since email traffic on the internet isn't protected against access by third parties, you really should then re-assign your own password using "My Account" > "Edit Account".

It can happen that one mistypes his e-mail when registering. That's why we explicitly point out to double check the email while registration, otherwise you will not get order confirmations or notifications.
Unfortunately, there is no possibility - for security reasons - to reset your password without access to e-mail address, or to change your email address without knowledge of the mistyped email address and the password.
If you suspect that you have entered a wrong email, create a new account with the correctly typed email.
You may then send us a message so that we can try to delete the old account with the wrong email: Contact

You are welcome to contact our team to check whether the order can still be modified or cancelled.

Delivery time: Within 48 hours at your place. Given the item is in stock.
The displacement occurs on a daily schedule an will be shipped with the Post AG.
Delivery: Trade fair novelties will be delivered first come first serve, depending on the time of your preorder.
Remnants: If an article of your order cannot be delivered, we add these to our database for subsequent delivery.
You do not need to re-order this product. We get back to you as soon as it becomes available.
You want to know wich articles we have marked as backordered for you? Simply call on us, we can immediately say that you.

shipping costs within Germany:
Basically € 4.95 per package Shipping costs are paid.
For orders under 100. - € with the method of payment - cash on delivery - in addition to 7. - €
due. For new customers we reserve the COD, but this creates no additional cost.
Partial deliveries are always possible.
For damage in transit over the company Modellspielwaren Norbert Mietz full responsibility.

shipping abroad:

shipping abroad vary according to the zone:

Zone destination countries base price up to 1kg each additional kg
1 e.g.: Ireland, Denmark, Jersey, Malta, United Kingdom, Italy, Portugal, Monaco, Isle of Man, Estonia, Luxembourg ... 11.00 0.43
2 e.g.: Norway, Vatican City State (Holy See), Andorra, Liechtenstein, Switzerland ... 18.40 1.34
3 e.g.: Russian Federation, Macedonia, Moldova, Montenegro, Gibraltar, Turkey, Kosovo, Kazakhstan, Bosnia and Herzegovina, Serbia, Ukraine ... 41.85 3.29
4 e.g.: Libyan Arab Jamahiriya, Qatar, Azerbaijan, Israel, Jordan, Algeria, Morroco, Albania, Iraq, Tunisia, Syria ... 27.70 4.50
5 e.g.: Indonesia, Taiwan, Brazil, India, Chile, United States, Peru, Argentina, New Zealand, Bahrain, Saudi Arabia ... 39.13 4.50
6 e.g.: Suriname, Anguilla, Vanuatu, Tonga, Guyana, Ecuador, Aruba, Netherlands Antilles, Macao, Bahamas, Laos ... 34.71 6.30
7 e.g.: South Africa ... 73.76 4.50

For deliveries outside of Germany, we calculate the costs. Deliveries are shipping prescription.
Orders from foreign countries will receive an Vorrausrechnung including the shipping costs incurred prior to delivery.

Returns:
On all models, we provide you with a return within 10 days of receipt of the shipment. Return: must be cleared packages Basically, we do not assume such parcels.
Before the return shipment of defective models, you need to contact us. You will then receive a packet sent to mark.
  1. in advance
  2. debit
  3. PayPal
  4. credit card
  5. klarna.
  6. on account (not for new customers, not for guests)
IMPORTANT: Always wait for our invoice from before you pay

The invoice will be in PDF format via e-mail or mail.
We need to check whether all the items you ordered are actually available, as we offer many products from partner publishers.

We ship in no more than 4 newsletters.
In our newsletters we draw attention to important new publications, events and program changes as well as current offerings.
For all new customers of the newsletter is preselected.
You can remove the checkmark next to "Newsletter" in your account and receive any more newsletters.

We use TLS encryption. Thus, all data you send to https://www.msw-modelle.com/ is encrypted and can not be read by third parties.
The most important protection is your own password. Never give it to other people and avoid simple passwords.
These are cracked within seconds, for example: "abc123", "123456", "Model", "Caterpillar08".
A better one on the other hand would be similar to: "merry! 214@BARDS"
We comply with the applicable data protection regulations and statutory requirements. Your data is only collected to process orders, continually improve our service and used without your consent and not given to others. See Privacy Policy for further information.
We do not store any personal information in cookies.

For further information, please take a look at our Terms and Conditions.